New return policy for orders placed as of 1st April 2014.

Please be sure to read descriptions & thoroughly check measurements carefully prior to checkout. Please be aware that some colours may be displayed differently depending on the monitor they are being viewed. with.

RETURN POLICY:

Refunds will only be granted as a result of gross misinterpretation or if a fault has been overlooked. There are no refunds for reasons such as 'change of mind' or 'wrong fit', it is your responsibility to check all descriptions and make all enquiries prior to checkout. 

If you would like to return an item, you MUST send your refund request via Etsy conversation ASAP as returns must be sent within five business days of receiving your item(/the expected delivery date of receiving your item) and must be postmarked accordingly. 

To be eligible for a refund, all returns must fit the following criteria
- sent back with your order number 
- item must be in new, unused condition
- include all original packaging
- sent in a sturdy box - please package carefully as we are unable to accept returns that have been damaged in the mail.

Please retain a proof of postage until we have confirmed your return has been received and your refund has been processed. Return postage costs will be at your expense, unless the item(s) returned is grossly misrepresented or faulty. Any customs and duties paid on your order will not be refunded - you must be pursued this within your own jurisdictions.

Return requests received after five business days of the expected delivery of your order will not be accepted.

CHANGE OF MIND RETURNS:
Absolutely no refunds will be granted for change of mind returns. However, you are welcome to return an item for a store credit only. All store credits will be issued for one use only and will expire within two months. 

If you would like to return an item for store credit, you MUST send your refund request via Etsy conversation ASAP as returns must be sent within five business days of receiving your item(/the expected delivery date of receiving your item) and must be postmarked accordingly. 

To be eligible for a store credit for change of mind returns, all returns must fit the following criteria
- sent back with your order number 
- item must be in new, unused, re-sellable condition.
- include all original packaging and in a box
- sent in a sturdy box - please package carefully as we are unable to accept returns that have been damaged in the mail.

Please retain a proof of postage until we have confirmed your return has been received and your store credit has been processed. Return postage costs will be at your expense, all postage costs are strictly non-refundable.

Store credit expiry date:
All store credits are valid for 2 months from process date. After a store credit has expired, it is no longer valid. It is your sole responsibility to ensure the store credit is redeemed before the expiry date. Store credit expiry dates are strictly unextendable. 

SALE ITEMS:
Strictly no refunds are issued for sale items. All sale item sales are final.

If you have any questions regarding our return policy, please make all enquiries via Etsy conversations before you make your purchase.

Additional Policies and FAQs